Template — review before publishing. This policy is a starting template based on the services this website provides. Have it reviewed against the Cyber and Data Protection Act [Chapter 12:07] and your actual practices. Replace every [EDIT] item.
Last updated: [EDIT: date]
Who we are
This website is operated by Clickbay Construction & Hardware Supplies (“Clickbay”, “we”, “us”). Contact: +263 78 148 4744, [EDIT: email], [EDIT: physical address].
What information we collect
- Quotation requests: your name, company, phone, email, project location and details, budget, dates and any files you upload (drawings, BOQs, photos).
- Contact enquiries: your name, phone, email and message.
- Online orders and accounts: billing and delivery details, order history and, for EcoCash payments, the transaction reference and the mobile number you paid from. We do not receive or store your EcoCash PIN.
- Newsletter: your email address and the date you gave consent.
- Technical data: basic information such as your IP address, used temporarily to protect our forms from spam and abuse.
Why we use it
- To review your request and prepare a quotation, and to contact you about it.
- To process, deliver and support your orders, and to verify payments.
- To reply to your enquiries.
- To send newsletters if you have opted in (you can unsubscribe at any time).
- To keep our website secure and comply with legal obligations.
Who we share it with
We do not sell your personal information. We share it only where needed to provide our services — for example with our website hosting provider, email service, and delivery partners — or when required by law. [EDIT: list any other processors you use.]
How long we keep it
[EDIT: e.g. quotation requests for X years, order records for the period required by tax law.] Uploaded documents are stored in a protected area of our website that only authorised staff can access.
Your rights
You may ask to access, correct or delete your personal information, or object to its use, by contacting us. You may also lodge a complaint with the Data Protection Authority (POTRAZ).
Cookies
Our website uses essential cookies (for example to keep items in your cart and keep you logged in). [EDIT: list any analytics or marketing cookies you add, and how visitors can control them.]
Contact
Questions about this policy: +263 78 148 4744 or [EDIT: email].