Frequently asked questions.

Use our online quotation request form. It takes a few minutes: tell us about yourself and your project, then upload any drawings, bills of quantities (BOQs) or photos. You will receive a reference number immediately and a copy by email. You can also send details on WhatsApp (0781484744).

No. Submitting the form is a request for a quotation only. Our team reviews every request and may contact you for more information or a site visit. A quotation is only valid once it has been issued to you in writing by Clickbay.

Anything that helps us understand the work: architectural drawings (approved plans if you have them), a BOQ, photos of the site or existing building, rough measurements and the location. PDF, JPG, PNG, WEBP, Word, Excel, DWG and DXF files are accepted.

Visit Track Quotation and enter your reference number and email address. If you have a customer account with the same email, your requests are also listed under My Account → Quotation requests.

It depends on the size of the project and whether a site visit is needed. [EDIT: add your usual response time, e.g. "Small jobs within X working days".]

All prices in our online shop are shown in US dollars (USD).

Choose EcoCash at checkout. Send the order total to EcoCash number 0781484744, then enter the transaction reference from your EcoCash confirmation SMS and the number you paid from. Your order stays "On hold" until our team has verified the payment, then moves to "Processing" and you receive an email.

EcoCash payments are checked manually by our team before an order is confirmed. This protects you and us from mistakes and fraud. Once the payment is verified your order status changes to "Processing".

Online, we currently accept EcoCash with manual verification. [EDIT: list any other methods you accept, e.g. cash on collection or bank transfer — only list methods that are actually available.]

Yes. For large quantities or a full materials list, send us your BOQ through the quotation form or on WhatsApp (0781484744) and we will price it for you.

Yes. Log in to My Account to see your orders and their status, or use the Track Order page with your order number and billing email.

[EDIT: describe your delivery areas, delivery fees and typical lead times.]

[EDIT: confirm whether orders can be collected, and add the collection address and hours.]

Please see our Delivery & Returns page. [EDIT: summarise your returns policy here.]

[EDIT: list the towns, cities or provinces where Clickbay takes on construction work.]

Tick "Guidance on council approvals" on the quotation form and our team will advise on what your project needs. Building plans and approvals must comply with your local authority's requirements.

Yes. Buy directly from our online shop, or choose "Building materials supply only" on the quotation form for larger orders.